Privacy Policy — How 99bb Handles Your Personal Data

99bb operates the online casino and sports betting platform accessible at https://99bb.io (the "Platform"). For the purposes of this Privacy Policy, "99bb", "we", "us", and "our" refer to the operator of the 99bb Platform. References to "you" and "your" refer to any individual who accesses, registers on, or uses the 99bb Platform in any capacity.

99bb is an offshore online gaming platform serving the Bangladesh market. All services are provided in English and all account transactions are denominated in Bangladeshi Taka (BDT). This Privacy Policy governs the collection, processing, storage, and disclosure of personal data in connection with the Platform and all associated services.

This Privacy Policy applies to all personal data collected by 99bb in connection with your use of the Platform, including but not limited to data collected during account registration, identity verification (KYC), deposit and withdrawal transactions, gameplay activity, bonus participation, customer support interactions, and general browsing of the 99bb website.

This Policy should be read alongside the 99bb Terms & Conditions, which are published at https://99bb.io/terms-conditions and are incorporated into this Privacy Policy by reference. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions on a matter specifically relating to data privacy, this Privacy Policy shall take precedence.

This Policy does not apply to third-party websites or services that may be accessible via links on the 99bb Platform. 99bb has no control over the data practices of third-party game providers, payment processors, or any other external services and accepts no responsibility for their privacy practices. You are encouraged to review the privacy policies of any third-party services you use independently.

99bb collects personal data in two principal ways: data you provide to us directly, and data we collect automatically when you use the Platform. The categories of personal data we collect are described in detail below.

99bb uses your personal data for the following purposes. Each purpose is tied to a specific legal basis, which is detailed in Section 5 of this Policy.

• Account Management: To create, maintain, and administer your 99bb account, including processing your registration, managing your balance, and enabling you to access all Platform features.
• Identity Verification (KYC): To verify your identity and age (21+ requirement) in accordance with responsible gaming obligations and to prevent fraud and money laundering.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels, and to maintain accurate transaction records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, multiple-account violations, and other prohibited conduct as defined in the 99bb Terms & Conditions.
• Responsible Gaming: To monitor wagering patterns that may indicate problem gambling behaviour and to administer deposit limits, cooling-off periods, and self-exclusion arrangements that you have requested.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance in relation to your account or any Platform product.
• Platform Improvement: To analyse usage data in aggregate to understand how the Platform is used, identify technical issues, and improve the overall user experience for Bangladeshi players.
• Legal Compliance: To fulfil obligations under applicable anti-money laundering (AML) regulations, to respond to lawful requests from regulatory or law enforcement authorities, and to enforce the 99bb Terms & Conditions.
• Marketing Communications: To send you promotional emails, bonus notifications, and Platform updates where you have opted in to receive such communications. You may withdraw consent at any time via Account Settings or by contacting [email protected].

99bb processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to enter into and perform the contract represented by the 99bb Terms & Conditions. This includes account creation, payment processing, game access, and support services.
• Legitimate Interests: Processing is necessary for 99bb's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and platform improvement, provided those interests are not overridden by your rights and interests.
• Legal Obligation: Processing is necessary to comply with applicable legal obligations, including AML record-keeping requirements and obligations to respond to lawful requests from authorities.
• Consent: Processing is based on your explicit consent where required — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

99bb does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Game Providers: Certified game providers (including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe) receive session identifiers and minimum technical data necessary to deliver their games within the 99bb Platform. They do not receive your full identity or financial data.
• Payment Processors: Your financial data is shared with the relevant payment service provider (bKash, Nagad, Rocket, Upay, or your bank) solely to process the transaction you have initiated. 99bb does not store full payment credentials beyond what is needed to facilitate the transaction.
• KYC and Fraud Prevention Partners: Identity verification data may be shared with third-party KYC service providers engaged to assist with the verification process. These partners are contractually bound to use your data only for the purposes specified by 99bb.
• Legal and Regulatory Authorities: 99bb will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by law, court order, or other lawful process. Where legally permissible, 99bb will notify you of such a disclosure.
• Business Transfers: In the event that 99bb undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms before your data is transferred.

99bb operates as an offshore platform and some of your personal data may be processed or stored on servers or by service providers located outside Bangladesh. Where such transfers occur, 99bb takes appropriate steps to ensure that your personal data receives a level of protection consistent with the principles set out in this Privacy Policy.

Transfers to third-party service providers are governed by contractual data processing agreements that require those providers to maintain appropriate technical and organisational security measures and to process your data only in accordance with 99bb's documented instructions.

The 99bb Platform uses cookies and similar technologies (collectively, "Cookies") to deliver a functional, secure, and personalised experience. The following categories of Cookies are in use on the Platform:

You can manage or disable non-essential Cookies through your browser's privacy or cookie settings. Please note that disabling Cookies may affect the functionality of certain Platform features. Instructions for managing Cookies in common browsers are available via the help documentation of your browser provider.

99bb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your registered account relationship with 99bb plus 5 years following account closure, to meet AML record-keeping obligations.
• Transaction Records: Deposit, withdrawal, and wagering transaction records are retained for a minimum of 5 years following the date of each transaction.
• KYC and Identity Documents: Retained for a minimum of 5 years following account closure or the date of document submission, whichever is later.
• Customer Support Records: Live chat transcripts and support email correspondence are retained for 2 years from the date of the interaction, unless the interaction is related to a formal dispute or legal matter, in which case it is retained for the duration of the matter plus 2 years.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.
• Technical and Usage Data: Anonymised or aggregated analytics data may be retained indefinitely for Platform improvement purposes. Data that can identify you individually is retained for no longer than 13 months from collection.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

Subject to applicable law and certain conditions, you have the following rights in relation to the personal data that 99bb holds about you. To exercise any of these rights, please submit a written request to [email protected]. 99bb will respond to all valid requests within a reasonable timeframe and in any case within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that 99bb holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 99bb holds about you. Minor corrections to contact details can be made directly via Account Settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 99bb's legal obligations to retain certain data for specified minimum periods.
• Right to Restriction of Processing: You have the right to request that 99bb restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified following a rectification request.
• Right to Data Portability: You have the right to request that 99bb provide you with a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

The 99bb Platform is strictly intended for adults aged 21 years and above. 99bb does not knowingly collect, store, or process personal data from individuals under the age of 21. All registration submissions are subject to age verification procedures, and accounts for which age cannot be verified to 99bb's satisfaction will be suspended immediately.

If 99bb becomes aware that personal data has been collected from an individual under the age of 21 without parental consent, that data will be deleted from our systems without delay. If you are a parent or guardian and believe that your child has registered on the 99bb Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

99bb implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied across all pages and data transmissions between your device and the 99bb Platform.
• Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms. 99bb staff cannot view your password in plain text.
• Role-based access controls ensuring that access to personal data is restricted to employees and contractors who require it to perform their job functions.
• Regular security assessments and penetration testing of Platform infrastructure.
• Segregation of player funds from operational funds, held in dedicated accounts.
• Automatic session timeout after a defined period of inactivity to reduce the risk of unauthorised account access on shared devices.
• Monitoring systems designed to detect and alert on unusual login patterns or suspicious account activity in real time.

While 99bb takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. 99bb cannot guarantee the absolute security of your data, and you use the Platform at your own risk in this respect. You are encouraged to maintain a strong, unique password for your 99bb account and to keep your login credentials strictly confidential.

The 99bb Platform may display references to third-party game providers and payment services. Where you interact with third-party services accessible through or in connection with the 99bb Platform, those services operate under their own privacy policies. 99bb is not responsible for the privacy practices, security measures, or data handling procedures of any third-party service, and the inclusion of any third-party service within or alongside the Platform does not constitute an endorsement of that party's privacy practices.

You are strongly advised to review the privacy policies of any third-party service with which you interact, including your mobile financial services provider (bKash, Nagad, Rocket, Upay) and any bank whose services you use in connection with your 99bb account.

99bb reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing your data or change the categories of third parties with whom data is shared — we will provide reasonable advance notice to registered players via email or a prominent Platform notification prior to the change taking effect.

Minor updates, such as clarifications to existing sections or corrections to typographical errors, may be made without advance notice. The Effective Date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the 99bb Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 99bb protects your personal data. If you disagree with any material change to this Policy, you should stop using the Platform and may request account closure by contacting [email protected].

For all privacy-related enquiries, data subject requests, or questions about this Privacy Policy, please contact the 99bb data team using the details below. All requests should include your registered account username and a brief description of your query so that we can locate your records and respond efficiently.

Please note that email addresses displayed in this Privacy Policy are provided as plain-text contact references only. Do not send sensitive account information such as passwords, full payment card numbers, or copies of identity documents by email unless specifically requested by the 99bb support team as part of a verified data subject request process. 99bb support staff will never ask for your account password by any communication channel.